Privacy Policy

Last updated: October 14,2026

Introduction

This Privacy Policy ("Policy") explains how [LEGAL NAME] ("Sidemark," "we," "our," "us") collects, uses, shares, and protects information in connection with the Sidemark platform, the website at mysidemark.com, and any related software, applications, and services we provide (together, the "Services"). By using the Services, you consent to the collection, transfer, processing, storage, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not use the Services.

This Policy is incorporated into our Terms of Service at https://mysidemark.com/terms-of-service.

Information We Collect

Personal Contact Information. When you request information about the Services or register for an account, we ask for contact details such as your name, company name, mailing address, phone number, and email address.

Billing Information. When you purchase the Services, we ask for billing details such as billing name and address, payment card information, and the number of users in your organization. Sidemark does not store full payment card numbers on its own servers. Payments are processed by our payment provider, Stripe (www.stripe.com), under Stripe's privacy policy.

Mobile Phone Numbers and Texting Consent. If you choose to receive text messages from Sidemark, we collect the mobile number you provide, the date and time you opted in, and the method of consent. See the "SMS / Text Messaging" section below.

Data You Store in the Services. Using the Services, you may create, upload, store, and share content such as company descriptions, logos, photos, email addresses, custom emails, contacts, and similar material ("Data"). Data is stored and maintained by Sidemark on your behalf.

Diagnostic and Login Information. If you encounter a technical error, we may ask your permission to collect a crash report and related logs, which may include your operating system version, hardware, browser version, and email address if provided. Certain login information may be kept in a cookie on your device to streamline sign-in.

Analytics and Website Navigational Information. As you use the website and the Services, we and our analytics providers collect standard technical information through cookies, web beacons, and similar tools, including browser type and language, IP address, pages viewed, and links clicked. Third-party vendors, including Google, use cookies to serve ads based on prior visits to this or other websites. You may opt out of personalized advertising through Google's Ads Settings or at www.aboutads.info.

Geo-Location Information. Sidemark does not currently collect real-time geo-location information. If we decide to do so in the future, we will ask for your permission first.

How We Use Information

We use the information we collect to:

Provide, operate, maintain, and improve the Services

Create and manage your account and authenticate you, including by sending one-time verification codes

Process transactions and send billing notices

Provide customer support

Send service, security, and account notifications

Send product announcements and updates, which you may opt out of at any time

Monitor and analyze usage and performance of the Services

Detect, prevent, and investigate fraud, abuse, and violations of our Terms of Service

Comply with legal obligations

We provide access to personal information only to personnel and service providers who need it for these purposes.

SMS / Text Messaging

If you opt in to receive text messages from Sidemark, we collect your mobile phone number and a record of your consent. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, including our parent, subsidiaries, joint ventures, or co-branded partners. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. This section overrides any other provision of this Privacy Policy with respect to mobile information and text messaging consent.

Messages we send are limited to one-time verification codes, notifications about activity in your Sidemark workspace, and account alerts such as billing and security notices. We do not send marketing text messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by removing your mobile number under Settings → Notifications in the Sidemark application. Reply HELP for help, or contact [email protected]. Program details are available at https://mysidemark.com/sms and in Section 34 of our Terms of Service.

How We Share Information

Sidemark does not sell, rent, or trade your personal information to third parties. We share personal information only in the circumstances described below, and never share mobile phone numbers or texting consent except as permitted in the "SMS / Text Messaging" section above.

Service Providers. We use trusted third-party companies to help us provide, analyze, and improve the Services, including hosting and data storage, database management, web analytics, payment processing, email and text message delivery, customer support, bill collection, fraud investigation, and, where content creation is part of your services, content creation and publishing. These providers may access your information only to perform these tasks on our behalf, are contractually required to protect it, and may not use it for any other purpose or share it with anyone else.

Third-Party Applications You Connect. The Services let you link your Data to third-party sites and services such as Facebook, X, and LinkedIn. Linking is entirely at your discretion. Sidemark is not responsible for how those third parties use the information you choose to share with them.

Marketing and Publicity. As described in our Terms of Service, you agree that Sidemark may identify you as a customer and use your name and logo on our website and in marketing materials. You may withdraw this permission by contacting [email protected].

Public Relations and Marketing Providers. We may share information with companies that provide public relations and marketing services to Sidemark, solely to customize, measure, and improve our own products, services, and advertising. These providers are contractually prohibited from using your information for any other purpose and may not share it with third parties for their marketing purposes.

Legal Requirements and Protection.

We disclose information when we believe in good faith it is appropriate to cooperate in investigations of fraud or other illegal activity, to investigate violations of our Terms of Service, or to protect our rights and the safety of our users and others. We also disclose information in response to subpoenas, warrants, court orders, or comparable legal process, including subpoenas from private parties in civil actions. Where a request seeks information about an identified subscriber, we will make reasonable efforts to notify the subscriber before responding, unless prohibited by law or impractical in the circumstances.

Your Agent or Legal Representative. We disclose information to your authorized agent or legal representative, such as the holder of a power of attorney you have granted.

Co-Branded Partners. If you sign up for a co-branded version of the Services through a link from a partner's website, we may share your name, email address, and physical address with that partner to provide integration between the Services and the partner's services. We will not share your mobile phone number or texting consent with co-branded partners. If you do not want your information shared with a co-branded partner, sign up directly at mysidemark.com rather than through a partner link.

Corporate Affiliates. We may share information with our parent company, subsidiaries, and joint ventures to help coordinate the Services we provide to you, enforce our Terms of Service, and promote trust and safety. This does not include mobile phone numbers or texting consent, which are governed exclusively by the "SMS / Text Messaging" section.

Business Transfers. If Sidemark is involved in a merger, acquisition, financing, or sale of all or part of its assets, your information may be transferred as part of that transaction. The successor will remain bound by this Policy until it is amended. We will post a prominent notice on the website for 30 days after any change of ownership or control of your personal information, and if your information would be used in a materially different way, we will give you a choice consistent with the "Changes to This Policy" section below.

Aggregated and Non-Personal Information. We may use and disclose aggregated or de-identified information that cannot reasonably be used to identify you, such as usage statistics, at our discretion.

Information About Your Customers

This Policy applies both to information about our customers and to information our customers store in the Services about their own customers and contacts. We process that information only to provide the Services to you and in accordance with this Policy. You are responsible for having the necessary rights and consents to store and use your customers' information in the Services, and for complying with the laws that apply to your communications with them.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including encryption in transit, access controls, and the use of established hosting and payment providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly at [email protected] of any suspected unauthorized access to your account.

Where We Process Information

We collect, store, and process personal information on servers located in the United States. Because of the nature of Internet routing, your information may pass through other countries in transit. If you use the Services from outside the United States, you consent to the transfer of your information to the United States.

Data Retention and Deletion

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account by contacting [email protected]; our customer care team will process the request. When your account is deleted, your Data will no longer be stored on our production servers. There may be a delay between deletion and removal, and some Data may remain in backup copies for a limited period before it is overwritten.

Your Choices

Email marketing: you can opt out of product announcements and marketing email using the unsubscribe link in any such message. We will still send transactional and account emails.

Text messages: reply STOP to any message, or remove your mobile number under Settings → Notifications in the Sidemark application.

Cookies and advertising: adjust your browser settings to refuse cookies, and opt out of personalized advertising at www.aboutads.info or in Google's Ads Settings.

Access, correction, and deletion: contact [email protected] to access, correct, or delete the personal information we hold about you.

International Users (GDPR and UK GDPR)

If you reside in the European Union, United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights with respect to your personal data. In addition to the practices described above, Sidemark follows these principles: Personal data is processed lawfully, fairly, and transparently.

We collect only the personal data needed to deliver the Services.

Personal data is retained only as long as required to fulfill our contractual and legal obligations.

Personal data is kept adequate, relevant, limited to what is necessary, accurate, and up to date.

You have the right to request access to, rectification of, or erasure of your personal data, to object to or request restriction of processing, and to data portability. Submit requests in writing to [email protected].

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion or correction of your personal information; to opt out of the sale or sharing of personal information (Sidemark does not sell or share personal information as those terms are defined under California law); and not to be discriminated against for exercising these rights. To exercise these rights, contact [email protected] with the subject line "California Privacy Request". We may need to verify your identity before responding.

Community Areas

The Services may include publicly accessible areas such as blogs, forums, or comment sections. Anything you post there may be read, collected, and used by others, and may remain visible after you cancel your account.

Children

The Services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by email at the primary address on your account and/or by posting a notice on the website before the changes take effect, and we will update the "Last updated" date above. You are responsible for keeping an active, deliverable email address on your account and for reviewing this Policy periodically. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

Questions, Complaints, and Contact

If you have questions about this Policy or our privacy practices, contact us at:

Sidemark Software Inc, Llc 5052 Addison Circle, Addison, TX 75001 Email: [email protected]